Terms and Conditions for Earth Animal’s Autoship Program
By signing up for Autoship, you agree to accept these terms and conditions (“Terms”) for our Autoship subscription ordering program (“Autoship”). By placing an order and enrolling in our Autoship program, you accept these terms, conditions, limitations, and requirements. The Terms constitute the entire agreement between you and Earth Animal Ventures (“Earth Animal”) relating to our Autoship program. Please read these Terms carefully.
Benefits
When you purchase product(s) on EarthAnimal.com and enroll in our Autoship program, you are signing up for continuous shipments of such products and may select how often you would like your product(s) delivered to you. You may change your periodic delivery schedule at any time (including on a one-time basis), as well as your shipping address, payment method, and products included in the program.
Earth Animal reserves the right to change Autoship benefits at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts; provided, however, Earth Animal will not change the price of your next shipment once you have authorized an order as set forth in these Terms. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). Subscriptions are good while supplies last.
Notifications; Automatic Order Creation; Order Changes or Cancellation
When you place your initial order for a product and enroll in our Autoship program, you will receive a notice that your Autoship subscription has been created and your first order will be processed. Your first order will be processed as normal (typically within 24 hours, excluding weekends and holidays), and your selected payment method will be charged at the time the order is placed. Your Autoship subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel. You can cancel at any time via Autoship Manager, which can be found in My Account. All modifications must be made in My Account, but should you need additional assistance please call Customer Service at 855-326-4625.
For subsequent orders of products included in Autoship, you will receive a pre-shipment email notification reminding you of your shipment five (5) days prior to the processing date selected by you. You have up to 48 hours prior to the processing date to modify, cancel, or skip your order. If you do not modify, cancel, or skip the order before two days prior to your processing date, your order will be authorized, and a credit card authorization hold will be placed on the payment method used to create your subscription or updated payment method you may provide. You will see a pending charge during this time as we prepare your order. There is no need to call or update any information online when you see this pending charge.
Credit Card Authorizations and Charges
When you sign up for continuous shipments on Autoship, you will be required to expressly agree to permit us to charge your chosen payment method on a recurring basis, as well as the amount of the charge, which amount shall be set as described below. Earth Animal will submit periodic charges (e.g. monthly) to your chosen payment method without further authorization from you, until you provide prior notice at any time that you wish to cancel or to change your payment method. Approximately 24 hours prior to your designated processing date, your order will be authorized, and a payment authorization hold will be placed on your chosen payment method. Once your order is processed, your payment method will be charged for the authorized amount. For clarification purposes only, a payment authorization hold is not an actual charge, i.e, if an authorization hold is placed for $49 on January 1 and your payment method is charged $49 on January 2 when your order is shipped, you will only see one actual charge on your payment method on January 2 for $49. An authorization hold may impact the amount of remaining credit available to you under your chosen payment method.
Pricing; Payment; Renewal; Cancellation
The total cost charged to your payment method for each Autoship order will be the price of the item, less the Autoship discount or any other discount, if applicable, plus any applicable shipping charges and sales tax. Once your order has shipped, your chosen credit card or other payment method will be billed this amount. You will not be charged until your order ships.
The charge for each Autoship item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Autoship order with the payment method you used to create your subscription, we will notify you and give you the opportunity to add another payment method in your account for your Autoship order.
Your subscription will remain in effect until it is cancelled. You can cancel at any time via Autoship Manager, which can be found in My Account. All modifications must be made in My Account, but should you need additional assistance please call Customer Service at 855-326-4625.
Agreement Changes
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the EarthAnimal.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION(S).
Additional Terms
We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Your participation in the Autoship program is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorization. All refunds under Autoship are subject to Earth Animal’s Refund Policy. Autoship discounts are not eligible for other discounts or promo codes unless specifically noted. Please note that Autoship orders cannot be expedited. Should you require product urgently or need faster shipping, please make a separate order outside of Autoship.
Earth Animal reserves the right to cancel any orders that violate these terms and conditions. Personal shoppers only, trade not supplied.
If you encounter any difficulties, please contact Customer Service at 855-326-4625 for assistance.
Earth Animal
PO Box 663
Southport, CT 06890
Monday through Friday: 10am – 5pm Eastern
855-326-4625
earthanimal.com
These Terms were last updated on October 8, 2024.
