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Frequently asked questions

Do you offer free shipping?

Yes! We offer free standard shipping on orders of $75 or more (after discounts are applied). How it works:

  • Add your items to cart
  • Apply any discounts
  • Orders of $75+ ship free at checkout

Shipping timing:

  • Standard: generally arrives in 3–5 business days
  • Expedited options available at checkout

Please note: Free shipping applies to the contiguous U.S. Shipping options and rates may vary for Alaska, Hawaii, and U.S. territories.

How much does shipping cost?

We offer free standard shipping on orders over $75 (after discounts are applied). For orders under $75, standard shipping is a flat $9.99, with expedited options available at checkout.

A few ways to save on shipping:

  • Orders $75 and up ship free
  • Use Autoship for the essentials you reorder regularly
  • Stock up on favorites to reach the free shipping threshold

You can also find Earth Animal products at retailers near you using our Store Locator tool.

How do I track my order?

Once your order ships, you’ll receive a tracking link by email. What to expect:

  • Order confirmation - sent right after checkout
  • Shipping confirmation - sent when your order leaves our warehouse, with your tracking link
  • Delivery updates — additional notifications may come from the carrier

To track your order:

  • Use the tracking link in your shipping email
  • Or enter your tracking number on USPS, UPS, or FedEx

If you can’t find your email:

  • Check your spam or junk folder
  • Confirm the email used at checkout
  • Reach out to us at customerservice@earthanimal.com with your order number—we’re here to help

Create an account: For easy access anytime, create an account on earthanimal.com to view your order history and tracking details

What happens if an item I ordered is on backorder?

If an item you ordered is actually out of stock, we will refund that portion of your order. We do not allow Backorders.

What makes No-Hide different from rawhide?

Both are long-lasting chews that dogs love, the difference is what they're made of and how they're processed. Rawhide is made from animal hides that go through chemical processing. No-Hide is made from real food ingredients, protein, brown rice flour, eggs, olive oil, slow-baked into a highly digestible, long-lasting chew. No animal hides, no synthetic chemicals. Just simple, whole ingredients your dog's body knows how to process.

Shop the No-Hide collection.

How does Wisdom compare to fresh or raw food?

Wisdom delivers the benefits of fresh and raw, without the tradeoffs. Real food, as it should be. Like fresh and raw diets, Wisdom starts with whole ingredients, real muscle meat, nutrient-rich organs, and thoughtfully chosen fruits, vegetables, and grains. It’s gently air-dried to preserve what matters most: nutrients, digestibility, and flavor. No artificial preservatives. No shortcuts. The difference is in the doing. Fresh and raw require prep, refrigeration, and careful handling. Wisdom doesn’t. Ready to feed. Ready for life.

  • No freezer. No fridge.
  • No thawing. No mess.
  • No concerns around raw meat handling.
  • Just open, scoop, and serve.

Consistency you can trust. Every serving of Wisdom is complete, balanced, and consistent—crafted in our own kitchen, not assembled meal by meal. Nourishment, without compromise. You get the integrity of real food and the benefits of gentle processing, without the inconvenience or variability of fresh or raw diets.

Deeply nourishing. Radically simple. Exceptional nutrition.

Do herbal flea & tick products really work?

Yes, when used consistently and as a complete system. Nature’s Protection works differently than chemical pesticides. Instead of using neurotoxins to kill pests, it helps make your dog or cat less appealing to fleas and ticks, inside and out. Why pet parents choose it:

  • No harsh pesticides or neurotoxins
  • Works with your dog’s body, not against it
  • Supports skin, coat, and supports the immune system

How to get results: Use daily internal support (powders or drops) + external protection (collar or spot-on, and add additional layers of spray or shampoo if desired). Together, they create a complete system. 

What to expect:

  • Fewer fleas and ticks over time
  • Results that build with consistent daily use
  • In heavy pest areas, occasional pests may still appear, but are less likely to stay

Used the right way, every day, this system works, backed by over 45 years of trusted use. And the best part: it’s not just effective, it’s genuinely good for your dog or cat.

Shop Nature's Protection.

What is the Apothecary line?

The Apothecary line is our collection of veterinary formulated herbal remedies and supplements, designed to support the most common conditions dogs and cats face, naturally. Formulated by Dr. Bob Goldstein, who has been creating products since 1979, this line is rooted in decades of holistic veterinary practice and real-world use. Our herbal remedies are crafted in Vermont with our Master Herbalist, using thoughtfully sourced plants and time-tested formulations.

The full line up:

Liquid Herbal Drops Targeted herbal blends for specific wellness needs:

  • Aches & Discomfort
  • Allergy & Skin
  • Calmness
  • Clean Mouth, Gums, & Breath
  • Cough, Wheeze, & Sneeze
  • Immune Support
  • No More Runs
  • No More Worms
  • Urinary & Kidney Relief
  • Vital Eye

Powder Supplements Daily support for digestion and nutrition:

  • Healthy Digestion
  • Healthy Weight
  • Stop Eating Stool

Topical Herbal Solutions:

  • Clean Ears Ear Wash
  • Clean Eyes Eye Wash
  • For Their Skin Herbal Relief Balm

All products are NASC Certified (where applicable) and backed by over 45 years of holistic veterinary expertise. Made in the USA with globally sourced ingredients.

Shop the Apothecary collection.