Cancellation policy
Last updated: May 26, 2026
This policy describes how Autoship (subscription) orders work on earthanimal.com and how you can manage, skip, pause, or cancel them. This policy applies in addition to our Terms of Service and Refund Policy.
How Autoship Works
By activating an Autoship subscription at checkout, you agree to recurring charges at the frequency and price shown at checkout, billed to the payment method you provided. Your Autoship is processed by our subscription provider, Recharge, on behalf of Earth Animal.
Your Autoship will continue automatically at the price and interval shown at checkout until you cancel, skip, or pause. Pricing may include an introductory discount on your first order and a different recurring discount on subsequent orders, as displayed at checkout. We will send a reminder email before each upcoming order with a link to your account where you can make changes.
Managing Your Autoship
You can pause, skip, swap products, change frequency, or update your shipping address or payment method at any time by:
Online: Log in to your account at earthanimal.com and visit the Manage Subscriptions section
Email: customerservice@earthanimal.com
Phone: 855-326-4625
Changes must be made before your next order processes in order to apply to that order. If your order has already processed, please contact customer service promptly and we will do our best to update or cancel the order before it ships, though we cannot guarantee this.
Cancelling Your Autoship
You can cancel your Autoship at any time. There is no cancellation fee.
Online: Log in to your account and select Cancel Subscription
Email: customerservice@earthanimal.com with “Cancel Autoship” in the subject line
Phone: 855-326-4625
If you cancel before your next scheduled order has processed, you will not be charged for any further orders. If your order has already processed, please contact customer service promptly and we will do our best to cancel the order before it ships, though we cannot guarantee this. If the order has already shipped, please see our Refund Policy to request a return or refund.
Refunds
Refunds on Autoship orders follow our standard Refund Policy. To request a return or refund, contact customer service.
Failed Payments
If your payment method is declined when an Autoship order is processed, we may attempt to retry the charge and will contact you to update your payment information. If we are unable to successfully process payment after reasonable attempts, your Autoship may be paused or cancelled.
Customer Service Hours
Customer service is available Monday through Friday, 10am – 5pm EST, at 855-326-4625 or customerservice@earthanimal.com. Requests received outside of business hours will be addressed on the next business day.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a new “Last updated” date.
Contact
If you have questions about your Autoship or this policy, please contact us:
Earth Animal Ventures, Inc. 230 East Ave., Suite 104 Norwalk, CT 06855 customerservice@earthanimal.com 855-326-4625
