Privacy policy
Last updated: May 26, 2026
This Privacy Policy describes how Earth Animal Ventures, Inc. (“Earth Animal,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from earthanimal.com (the “Site”). We care about your privacy and are committed to protecting your personal information.
Information We Collect
Information You Provide
When you visit our Site, register for an account, make a purchase, subscribe to our newsletter, or contact us, we may collect:
Contact information: Name, email address, phone number, shipping and billing addresses
Payment information: Credit card details (processed securely through our payment provider — we do not store full card numbers)
Account information: Username, password, pet profiles, order history
Communication preferences: Newsletter subscriptions, marketing opt-ins
Correspondence: Messages you send us through our contact form, email, or customer service
Information We Collect Automatically
When you browse the Site, we automatically collect certain technical information, including:
Device information: Browser type, operating system, device identifiers
Usage information: Pages viewed, time spent on site, referring URLs, click patterns
Location information: General geographic location based on IP address
Cookies and similar technologies: We use cookies, pixels, and similar tracking technologies to improve your experience. Please see our Cookie Policy for details, including information about third-party tools that may collect data through our Site.
How We Use Your Information
We use your personal information to:
Fulfill orders: Process payments, arrange shipping, send order confirmations and updates
Provide customer service: Respond to your questions, process returns, resolve issues
Improve our Site: Analyze usage patterns, test new features, optimize performance
Personalize your experience: Remember your preferences, recommend products you might like
Communicate with you: Send order updates, newsletters (if opted in), and important account information
Prevent fraud: Screen orders for potential risk, protect against unauthorized transactions
Comply with legal obligations: Meet regulatory requirements, respond to lawful requests
How We Share Your Information
We share your personal information only in the following circumstances:
Service Providers
We work with trusted third-party companies that help us operate our business. These companies receive only the information necessary to perform their specific services and are contractually obligated to protect it. They include:
Shopify: Our e-commerce platform, which hosts and processes orders on our behalf. Shopify’s use of your data is governed by their own privacy policy; they do not use your information to market to you independently.
Payment processors: To securely process your transactions
Shipping carriers: To deliver your orders (USPS, UPS)
Email marketing platform: To send newsletters and transactional communications on our behalf
Analytics providers: To help us understand how our Site is used
Advertising partners: To deliver advertisements about our products on social media platforms and across the web, and to measure the effectiveness of those advertisements. These partners may include Meta, TikTok, and Google.
We do not sell your personal information to third parties. We do not share your information with third parties for their own independent marketing purposes.
Legal Requirements
We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If Earth Animal is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Your Privacy Rights
All Customers
You may: access the personal information we hold about you; correct inaccurate information; delete your personal information (subject to certain exceptions); opt out of marketing communications at any time.
To exercise these rights, contact us at customerservice@earthanimal.com.
California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA/CPRA):
• Right to know: You can request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our purposes for using it, and the categories of third parties with whom we share it. You may make this request up to twice per year, free of charge.
• Right to delete: You can request that we delete personal information we have collected from you and tell our service providers to do the same, subject to certain legal exceptions.
• Right to opt out of sale or sharing: You may request that we stop selling or sharing your personal information, including via a Global Privacy Control (GPC) signal.
• Right to correct: You may ask us to correct inaccurate information we hold about you.
• Right to limit use and disclosure of sensitive personal information: You can direct us to limit our use of sensitive personal information to purposes necessary to provide our services.
You also have the right to be notified, before or at the point businesses collect your personal information, of the types of personal information they are collecting and what they may do with that information. We will not discriminate against you for exercising any of these rights. To submit a CCPA request, email customerservice@earthanimal.com with “CCPA Request” in the subject line.
Residents of Other States
If you reside in another U.S. state, you may have similar rights under your state’s privacy laws. Contact us at customerservice@earthanimal.com to learn more or submit a request.
European Residents (GDPR)
If you are a European resident, you have the right to access, correct, update, or delete your personal information. You also have the right to object to processing or request data portability. We comply with applicable frameworks governing the transfer of personal data from Europe to the United States. Please note that your information may be stored and processed in the United States.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Order and transaction data is retained for seven years to meet tax and legal compliance requirements. Account information is retained while your account is active. Other personal information is retained for a reasonable period consistent with the purpose for which it was collected, after which it is deleted or anonymized.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Email: customerservice@earthanimal.com
Phone: 855-326-4625
Mail: Earth Animal, 230 East Ave. Suite 104, Norwalk, CT 06855
